Privacy Policy

1. Introduction

Welcome to Kashtat ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services for booking events and activities in the United Arab Emirates.

Arabic: مرحباً بكم في كشتات. تشرح سياسة الخصوصية هذه كيفية جمع واستخدام وحماية معلوماتكم عند استخدام تطبيقنا لحجز الفعاليات والأنشطة في دولة الإمارات العربية المتحدة.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• UAE Emirates ID or other identification documents
• Payment information (processed securely through third-party providers)
• Profile information and preferences
• Event booking history and preferences

2.2 Location Information

With your consent, we collect location data to help you find nearby events and services across the UAE Emirates. You can disable location sharing at any time through your device settings.

2.3 Usage Information

We automatically collect information about your app usage, including search queries, events viewed, booking patterns, and device information.

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and manage your event bookings across UAE
• Provide personalized event recommendations
• Send booking confirmations and event updates
• Process payments securely
• Improve our services and user experience
• Comply with UAE legal requirements and regulations
• Prevent fraud and ensure platform security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Event Organizers

We share necessary booking information with verified event organizers in UAE to facilitate your event participation.

4.2 Service Providers

We work with trusted third-party service providers for payment processing, analytics, and customer support, all compliant with UAE data protection standards.

4.3 Legal Requirements

We may disclose information when required by UAE law or to protect our rights and the safety of our users.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. All payment information is processed using secure, PCI-compliant payment processors.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with UAE legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

Under UAE data protection laws, you have the following rights:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Object to certain data processing
• Data portability
• Withdraw consent for optional data collection

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

Our app may use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your device settings.

9. Children's Privacy

Kashtat is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place to protect your information in accordance with UAE data protection standards.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date above.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. UAE Specific Provisions

This Privacy Policy complies with the UAE Data Protection Law and other applicable UAE regulations. We are committed to protecting your privacy rights as a resident or visitor to the UAE.